Frequently Asked Questions
Everything you need to know about bringing Eva home.
What materials are used in Eva home products?
We prioritize sustainable, high-quality materials including FSC-certified timber, OEKO-TEX certified textiles, and premium non-toxic finishes to ensure your home is both beautiful and safe.
How long does shipping take for furniture items?
Standard delivery typically takes 3-7 business days. For larger furniture pieces, our white-glove delivery team will contact you within 48 hours of purchase to schedule a convenient assembly time.
Do you offer a trial period for mattresses and seating?
Yes, we offer a 100-night risk-free trial on all mattresses and sofas. If you are not completely satisfied, we will arrange a free collection and provide a full refund.
What payment methods do you accept?
Eva accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible interest-free financing options like Afterpay and Klarna.
How do I care for my Eva textiles and linens?
To maintain the longevity of your linens, we recommend a cold gentle machine wash with mild detergent and line drying in the shade. Avoid bleach and harsh chemicals.
What is your warranty policy?
All Eva furniture is backed by a comprehensive 5-year structural warranty, while our mattresses include a 10-year limited warranty against manufacturing defects.